Staring at a faulty, broken or dead gadget in your home? Was that gadget found by you in that state upon opening its packaging for the first time? Sure, it happens to all of us gadget-hounds, but what can you do? A few years ago it took me six months to convince Apple to replace an iBook that had died on me three times. Finally, I got a refund (and then a PowerBook) but the steps were meandering and, at the time, impossible to predict.
Well, have no fear–Cory Doctorow, over at BoingBoing.Net points readers to a huge post at Consumerist.com all about how you, the consumer, can fight back when anything you’ve bought is less than what you’ve expected. The Consumerist post is vast and informative. There are lots of tips here–some are obvious (I remember doing a few of them on instinct during my iBook Adventure™) and some are not (the one that teaches you “How To Get Your Problem Solved By Posting It To A Company’s Stock Forums” looks particularly intriguing).
These days, corporations are getting more and more powerful and, seemingly, less and less interested in customer satisfaction. Remember that story from July of 2007 about how Sprint had cut off service to over 1000 customers who were lodging too many complaints? Back in 2004, I posted in my blog about the very good reasons I was leaving Cingular. With no advertising, that post has gotten over 1300 views and over thirty comments from people chiming in about how Cingular sucks.
Don’t take a bad consumer experience sitting down. If you’ve been wronged, do something about it!